ISSUE: Brazilian Keratin Treatments

Posted on: Mon, 05 Jul 2010 17:16:13 +0000

Dear Philip,

Are Philip B. shampoos suitable after a Brazilian Keratin treatment? I’ve heard that you shouldn’t use shampoos containing sulfates.

Good question. Unlike permanent straighteners or chemical relaxers, Brazilian Keratin treatments condition hair, and can leave it feeling silkier and smoother. The effect washes out after several weeks, so — to help the treatment last longer — experts recommend using very gentle, non-stripping, sulfate-free shampoos.

Many shampoos containing high concentrations of sodium-lauryl sulfate (SLS) are indeed stripping and drying. But in our case, because Philip B. shampoos contain such a high level of healing plant oils and extracts, we have to use a touch of SLS simply as a emulsifying agent, to make the formulas feel velvety and creamy.

So, the short answer is that yes, most Philip B. shampoos are suitable for use after Brazilian Keratin treatments. To be extra careful, I’d avoid clarifying and volumizing formulas like Peppermint & Avocado, Scent of Santa Fe and Nordic Wood. But Philip B. Russian Amber Imperial Shampoo, African Shea Butter Gentle & Conditioning Shampoo and White Truffle Ultra-Rich Moisturizing Shampoo would all be ideal.

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ISSUE: Sebhorreic Dermatitis

Posted on: Thu, 25 Mar 2010 23:37:09 +0000

Dear Philip,

I’d like to try Philip B. products but I have a question about your return policy. I have sebhorreic dermatitis on my scalp and face and can only use a very limited range of products (I’m currently using some Japanese hair salon brands and Nioxin). In case I get a reaction to your products, what is return policy?

First off , here’s what I recommend for you: Anti-Flake Relief Shampoo, Peppermint & Avocado Shampoo, Scent of Santa Fe Shampoo, Rejuvenating Oil & pH Restorative Detangling Toning Mist. Please consider purchasing the 2 fl oz/60ml sized product (where applicable) to ascertain your reaction before you buy a larger size.

I’d start with the Rejuvenating Oil to loosen any dead cells on your scalp and condition your hair. Next, work some Peppermint & Avocado shampoo into your hair and scalp. Let the lather sit on your head for a couple of minutes so the therapeutic ingredients can do their work, then rinse. Follow immediately with the Anti-Flake Relief Shampoo. (Again, let the lather sink in for a couple of minutes before rinsing.) Our products are made with active levels of healing ingredients and have a proven track record for healing. Please do keep in touch and let us know how the products worked for you.

In the meantime, here’s our official Returns & Exchange policy:

We hope that you are satisfied with your Philip B® product(s). However, if you are not completely satisfied, you may return or exchange your product(s), along with the receipt, within thirty days of purchase to:

Philip B. Inc 2630 Townsgate Rd. Suite H Westlake Village, CA 91361 1-800-643-5556 service@philipb.com

Depending on the value of the product(s) being returned or exchanged, you should consider insuring your shipment. Philip B® is not responsible for lost items returned to us.

Refunds: You must return Philip B® product(s) to the original retail point of purchase. We cannot grant refunds for returned product(s) not purchased through www.PhilipB.com. Product(s) purchased through www.PhilipB.com may not be returned or exchanged at retail locations that sell Philip B® product(s). Refunds will be made for the purchase price indicated on your receipt. Shipping and handling costs will not be refunded. Any further questions should be directed to our customer service line at 1-800-643-5556.